News
Salmat, Australia’s largest customer communications organisation, has launched the Salmat Sessions webinar series. These monthly events are aimed at professionals working in the contact centre industry and will examine some of the best practice processes and techniques currently being utilised by Salmat, the biggest contact centre organisation in the southern hemisphere with over 4,000 seats.
Each webinar will focus on a different element of contact centre operations and highlight some techniques and applications that can make a real difference to financial efficiency, staff motivation and customer satisfaction. Webinar topics will include WFM, agent training, skills-based routing and remote working.
The Salmat Sessions : Volume One - Workforce Management - Thursday 18th March.
The first webinar in the series examines the latest developments in WFM. With over 4,000 agents working on a multitude of inbound and outbound campaigns, distributed across a variety of locations from traditional urban "bricks and mortar" centres to home-based agents, Salmat's WFM team certainly have a challenging task. Discover some of their secrets and take away some tips and ideas that can be used in your own centres.
Register for the Salmat Sessions at this link :
https://www1.gotomeeting.com/register/160118016
National News